During these challenging and uncertain times, I want to be as transparent as possible so you feel comfortable and safe ordering from Pōedik. The following are some of the steps I've taken as well as some important information that you should be aware of before placing your order.
Product & Packing:
All orders are packed be me (Stacey) only, on a clean & sanitized work station. I also ensure to wash my hands every time before packing orders. All products and packaging materials are kept in one room that is well-ventilated and closed off, that only I enter.
Currently Canada Post is not able to guarantee delivery times, because of that I would recommend ordering earlier than usual if you need an item(s) for a specific occasion. You will receive a tracking number with your order so you'll be able to keep an eye on the delivery and know as soon as it arrives.
Because I am a small business, I personally drop off all packages at my local post office. Due to Government recommendations to reduce the number of times we go out, I am currently dropping off 2, maybe 3 times per week. This means, you may be waiting an extra day or two for your order to ship. If anything changes and I need to reduce the number of drop offs even further, I will be sure to update this page and also add a post on Instagram.
Finally, since your package will touch many hands throughout the delivery process, I highly recommend washing your hands once you've opened it, just to be extra safe.
If you live locally and select Pick Up at checkout, you can let me know via email or in your order notes if you want your pick-up to be completely contactless. Currently, pick ups are curbside and I ensure to wear my mask when handing over your package.
If you have any additional questions or concerns, please contact me at email@example.com and I'll be happy to help. I hope all of you are staying safe and healthy!